Refund and Returns Policy

Effective Date: July 30, 2026

At Shacaz Baby Shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.

Return Period

Our return policy lasts 3 calendar days from the date you receive your order. Unfortunately, if more than 3 days have passed since delivery, we cannot offer a refund, exchange, or return.

Eligibility for Returns

To qualify for a return, your item must:

Be unused and in the same condition as when you received it.
Be in its original packaging with all accessories, tags, and labels attached.
Be accompanied by the original receipt, invoice, or proof of purchase.

Items that are returned damaged due to customer misuse or negligence will not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are defective upon delivery:

Opened baby feeding products (bottles, nipples, pacifiers, etc.)
Breast pumps and personal hygiene products that have been opened or used.
Maternity undergarments and intimate wear.
Gift cards or vouchers.
Downloadable digital products.
Clearance, promotional, or sale items.
Perishable products.
Customized or personalized products.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 3 days of receiving your order.

Kindly provide:

Your order number.
A description of the issue.
Clear photos or videos showing the problem.

Once verified, we will arrange for a replacement, exchange, or refund where applicable.

Refunds

After receiving and inspecting your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed using your original payment method within 5–10 business days, depending on your payment provider or bank.

Late or Missing Refunds

If you have not received your refund:

Check your bank account.
Contact your payment provider or bank, as processing times may vary.
If the refund is still not reflected after the expected processing period, please contact us.

Exchanges

We replace items only if they are:

Defective,
Damaged during delivery, or
Incorrectly supplied.

Exchange requests must be made within 3 days of delivery and are subject to product availability.

Shipping Returns

Customers are responsible for the cost of returning items unless the return is due to:

A defective product,
A damaged product upon delivery, or
An incorrect item sent by Shacaz Baby Shop.

For your protection, we recommend using a trackable courier service when returning products.

Inspection of Returned Items

All returned products will be inspected before a refund or exchange is approved. Shacaz Baby Shop reserves the right to reject returns that do not meet the conditions outlined in this policy.