FAQ

FAQs – Shacaz Baby Shop

1. What products do you offer?

We offer a wide range of quality baby products, including:

Baby clothing and footwear
Feeding essentials (bottles, plates, and more)
Diapers and hygiene products
Toys, books, and learning materials
Maternity items for moms

2. Do you have a physical store?

Yes, our physical store is located at:
Maoso Plaza, 2nd Floor, opposite Kisii Teaching and Referral Hospital.
Feel free to visit us for a personalized shopping experience!

3. How do I place an order online?

Browse our products and add your desired items to the cart.
Proceed to checkout and fill in your delivery details.
Complete payment using the available payment methods.
Once the order is confirmed, you’ll receive a notification.

4. What are the delivery options?

We offer:

Local delivery within Kisii town.
Courier services for deliveries across Kenya.
Delivery times and costs will vary depending on your location.

5. Can I return or exchange a product?

Yes, we accept returns or exchanges within 7 days of purchase, provided:

The item is unused and in its original packaging.
Proof of purchase is provided.

6. What payment methods do you accept?

We accept:

M-Pesa
Cash on delivery (for local deliveries)
Bank transfers

7. How can I contact you?

You can reach us through:

Call or WhatsApp: 0115117676 / 0722646446
Email: [Your Email Address]
Visit our physical store at Maoso Plaza, Kisii.

8. Are your products authentic and safe?

Yes, we guarantee high-quality, authentic baby products that prioritize your child’s safety and comfort.

9. Do you offer discounts or promotions?

Yes! We frequently offer discounts, promotions, and bundle deals. Keep an eye on our website or follow us on social media for the latest offers.

10. Do you sell wholesale for First Camera Mitumba?

Yes, we do! Contact us for more information about bulk purchases and pricing.