Privacy Policy

Terms and Conditions

Effective Date: 17/02/2025

Welcome to Shacaz Baby Shop! By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully.

1. General

  • These terms govern your use of our website and online store. 
  • We reserve the right to modify these terms at any time, with updates posted on our website.

2. Products and Pricing

  • We strive to provide accurate product descriptions and images, but slight variations may occur. 
  • Prices are subject to change without prior notice. 
  • Discounts and promotions are valid for a limited period and may be withdrawn at our discretion.

3. Orders and Payments

  • Orders are confirmed only upon receipt of full payment. 
  • We accept payments via M-Pesa, bank transfers, credit/debit cards, and cash on delivery (where applicable). 
  • If payment is not received within the specified time, we reserve the right to cancel the order.

4. Shipping and Delivery

  • We deliver within Kenya via trusted courier services. 
  • Delivery timelines depend on location and courier availability. 
  • Customers must provide accurate delivery details. We are not responsible for failed deliveries due to incorrect information.

5. Returns and Refunds

  • Returns are accepted within 7 days of purchase, provided items are unused and in their original packaging. 
  • Refunds will be processed after product inspection and may take 7-14 business days to reflect. 
  • Exchange of faulty or damaged goods is allowed under our return policy.

6. Privacy and Data Protection

  • We respect customer privacy and protect all personal information. 
  • We do not share customer data with third parties without consent, except where required by law.

7. Liability and Disclaimers

  • Shacaz Baby Shop is not responsible for any damages arising from improper use of our products. 
  • We are not liable for delays in delivery caused by unforeseen circumstances (e.g., weather, courier delays).

8. Contact Information

For inquiries, reach us at:
📞 0115117676
📧 info@shacaz.co.ke
🌐 www.shacaz.co.ke

By purchasing from our website, you agree to these Terms and Conditions.